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Returns Policy

RETURNS AND EXCHANGES
Here at Att Pynta, we guarantee the high quality of all our products. However, if our products do not meet this high standard or if you are unsatisfied in any way, we are happy to refund or exchange items in accordance with the conditions laid out below.

INFORMATION

Due to the handmade nature of many of our products there will be slight variations from what you see on the screen to what you receive. In addition, while we have made every effort to accurately display the colours of our products, we cannot guarantee that your monitor's display of any colour will be completely accurate.
All items are quality controlled and checked for faults before dispatch. Should you receive an item that falls short of Att Pyntas’s high standards, we are happy either to refund you or to resend your order.

RETURNS PROCESS

We aim to make returning any unsuitable products as easy as possible - just follow these simple steps and let us know if you have any problems at info@attpynta.com

If you intend to make a return, you must inform us at info@attpynta.com within 14 days of placing the order, stating the order number your return relates to and whether you would like a refund or an exchange for another size/ colour, or whether the product is faulty.
After notifying us, products must be returned to our office within 28 days of delivery.
Our address for all returns is: RETURNS, Att Pynta, 2B Drake Rd, SE4 1QH, London, UK.
In case of returning or exchanging items, the customer is responsible for all shipping costs (these are covered for faulty products only).
Please send all return items in the same shipment to ensure that it is processed as quickly as possible.
It can take up to 10 days for your return to be delivered back to us, depending on which postal service you use.
You will be notified by email as soon as your return has been received and processed.
Any refund will be credited to the original purchaser’s card and will be exclusive of shipping costs (these are covered for faulty products only). This typically takes 10 working days, dependent on your bank or card issuer and unfortunately Att Pynta are unable to influence this.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We try to accept all returns, but in the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Gift cards are a non-returnable item.