Shipping and Returns Policy
SHIPPING TO THE EU (updated due to Brexit)
The UK left the EU on January 1st 2021, this unfortunately means it is now more expensive to order our products if you are based in the EU.
We ship our products from the UK, please note customs fees may be applicable to your order once the package arrives in the destination country. These charges must be paid by the recipient of the parcel. Unfortunately we have no control over these charges as customs policies vary by country. Check your local customs if you are unsure about your country’s duties fees.
By law we must declare all items at their full price and cannot alter this amount to decrease international customs fees.
If you refuse a shipment from Att Pynta you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to us. This amount will be deducted from your refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.
HKliving
Please note that any products by HKliving are not available for shipping outside the UK. We are also not able to ship HKliving products to Northern Ireland or the Channel islands.
HOMEWARE ACCESSORIES SHIPPING
We have different delivery price depending on location, the type and size of the product. UK standard shipping is £3.99 (2-5 working days) first class delivery is £5.99 (1-3 working days). Orders over 2kg in weight will cost £9.99 for standard shipping (2-5 working days).
International shipping costs vary depending on location but usually take 4-7 working days to reach the destination. Non-refundable taxes and duties may apply on orders both outside and within the European Union. For more information, please contact your local customs office.
FURNITURE DELIVERY
Our rattan furniture collection is all made to order with a delivery time of 4-5 weeks. The cost of our furniture delivery within the UK is £59. For shipping within Europe please email us on info@attpynta.com for a tailored shipping quote. For more information about our shipping times and costs please drop us a line on info@attpynta.com
GOTAIN CURTAIN & CUSHION DELIVERY
Our custom made curtains and sculptural cushions have a make and delivery time is 4-5 weeks. The shipping cost is for UK £9.99. For international orders please drop us a line on info@attpynta.com for a tailored quote.
RETURNS AND EXCHANGES – HOMEWARE ACCESSORIES
Here at Att Pynta, we guarantee the high quality of all our products. However, if our products do not meet this high standard or if you are unsatisfied in any way, we are happy to refund or exchange items in accordance with the conditions laid out below.
Due to the handmade nature of many of our products there will be slight variations from what you see on the screen to what you receive. In addition, while we have made every effort to accurately display the colours of our products, we cannot guarantee that your monitor's display of any colour will be completely accurate. Should you receive an item that falls short of Att Pyntas’s high standards, we are happy either to refund you or to resend your order.
RETURNS PROCESS – HOMEWARE ACCESSORIES
We aim to make returning any unsuitable products as easy as possible - just follow these simple steps and let us know if you have any problems at info@attpynta.com
If you intend to make a return, you must inform us at info@attpynta.com within 14 days of placing the order, stating the order number your return relates to and whether you would like a refund or an exchange for another item, or whether the product is faulty. After notifying us, products must be returned to our office within 28 days of delivery.
Our address for homeware accessory returns is:
ATT PYNTA RETURNS
Radius Warehouse and Logistic Services
Unit 3 Portside Park
Kingsweston Lane
Avonmouth
Bristol
BS11 8AR
In case of returning or exchanging items, the customer is responsible for all shipping costs (these are covered for faulty products only). Please send all return items in the same shipment to ensure that it is processed as quickly as possible. It can take up to 10 days for your return to be delivered back to us, depending on which postal service you use. You will be notified by email as soon as your return has been received and processed.
Any refund will be credited to the original purchaser’s card and will be inclusive of standard shipping costs (only the standard shipping cost will be refunded even if fast delivery was paid for at the time of purchase). This typically takes 10 working days, dependent on your bank or card issuer and unfortunately Att Pynta are unable to influence this.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We try to accept all returns, but in the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
RETURNS AND EXCHANGES - FURNITURE
Here at Att Pynta, we guarantee the high quality of all our products. However, if our products do not meet this high standard or if you are unsatisfied in any way, we are happy to refund or exchange items in accordance with the conditions laid out below.
Due to the handmade nature of our furniture there will be slight variations from what you see on the screen to what you receive. In addition, while we have made every effort to accurately display the colours of our products, we cannot guarantee that your monitor's display of any colour will be completely accurate. Should you receive an item that falls short of Att Pynta’s high standards, we are happy to refund you or resend your order.
RETURNS PROCESS - FURNITURE
If you intend to make a return of a furniture item, you must inform us at info@attpynta.com within 14 days of receiving the order, stating the order number your return relates to and whether you would like a refund or an exchange for another item, or whether the product is faulty. After notifying us, the item must be returned to us within 28 days of delivery. Please email us at info@attpynta.com to arrange the collection of your return. All furniture returns have to be arranged and collected by our delivery team. In case of returning or exchanging a non-faulty item, customers are responsible for all delivery/collection costs (these are covered for faulty products only). We can only accept items which are being returned to us in a sellable condition.
It can take up to 10 days for your return to be delivered back to us. You will be notified by email as soon as your return has been received and processed.
Refunds will be credited to the original purchaser’s card and will be inclusive of standard shipping costs (only the standard shipping cost will be refunded even if fast delivery was paid for at the time of purchase). This typically takes 10 working days, dependent on your bank or card issuer and unfortunately Att Pynta are unable to influence this.
We try to accept all returns, however if we have not been notified about the return within 14 days of delivery and your item is not faulty we will not be able to issue a refund.
On delivery our dedicated delivery team will unpack the item and ensure you are happy with the product. In the unlikely event there are any visible faults with the item our delivery team will document the problem on our behalf. If you are not happy with the product you have the right to refuse the item and our team will take it back to our warehouse. On such an occasion you will have the option of a full refund or a replacement product. We will be notified by the delivery team of any refused goods. By accepting and signing for the item you are stating that you are happy with the quality and condition of the item upon delivery.
CUSTOM MADE CURTAINS, ROMAN BLINDS AND TRACKS
Please note that all our curtains, roman blinds and tracks are tailor-made according to the customer's exact measurements, so we cannot accept returned goods once they are produced. If you change your mind within 24 hours of placing your order and you wish to cancel please email us on info@attpynta.com. Your order will then be cancelled and full refund will be issued. Please note curtain orders can not be amended once an order has been processed.