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Shipping and Returns Policy

SHIPPING
We have different delivery price depending on location and the type and size of the product.

UK standard shipping (2-5 working days) start from £3.99 with first class delivery (1-3 working days) starting from £5.99. Standard shipping (2-5 working days) for orders over 2kg in weight cost £9.99 and first class delivery (1-3 working days) costing £25.

International shipping costs vary depending on location but usually take 4-7 working days to reach the destination. Non-refundable taxes and duties may apply on orders outside the European Union. For more information, please contact your local customs office.

FURNITURE DELIVERY
As our furniture collection is made to order the delivery time for these items are 9-12 weeks. The cost of our furniture delivery is as follows
Sofa £79
Armchair £69
Ottoman £49
If ordering more than one item of furniture prices will increase accordingly. We do not currently offer international shipping on furniture. 
For more information about our shipping times and costs please drop us a line on [email protected]

RETURNS AND EXCHANGES
Here at Att Pynta, we guarantee the high quality of all our products. However, if our products do not meet this high standard or if you are unsatisfied in any way, we are happy to refund or exchange items in accordance with the conditions laid out below.

INFORMATION
Due to the handmade nature of many of our products there will be slight variations from what you see on the screen to what you receive. In addition, while we have made every effort to accurately display the colours of our products, we cannot guarantee that your monitor's display of any colour will be completely accurate.
All items are quality controlled and checked for faults before dispatch. Should you receive an item that falls short of Att Pyntas’s high standards, we are happy either to refund you or to resend your order.

RETURNS PROCESS
We aim to make returning any unsuitable products as easy as possible - just follow these simple steps and let us know if you have any problems at [email protected]

If you intend to make a return, you must inform us at [email protected] within 14 days of placing the order, stating the order number your return relates to and whether you would like a refund or an exchange for another size / colour, or whether the product is faulty.
After notifying us, products must be returned to our office within 28 days of delivery.
Our address for all returns is: RETURNS, Att Pynta, Studio BGL, The Bussey Building, 133 Copeland Road, SE15 3SN, London, UK.
In case of returning or exchanging items, the customer is responsible for all shipping costs (these are covered for faulty products only).
Please send all return items in the same shipment to ensure that it is processed as quickly as possible.
It can take up to 10 days for your return to be delivered back to us, depending on which postal service you use.
You will be notified by email as soon as your return has been received and processed.
Any refund will be credited to the original purchaser’s card and will be inclusive of standard shipping costs (only the standard shipping cost will be refunded even if fast delivery was paid for at the time of purchase). This typically takes 10 working days, dependent on your bank or card issuer and unfortunately Att Pynta are unable to influence this.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We try to accept all returns, but in the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Gift cards are a non-returnable item.